CUSTOMER ADVISORY: DV990118_CW01
REVISION: 0

The Target Computer Stops Responding when Connecting to IBM's DCAF

NOTICE: The information in this document, including products and software versions, is current as of the Release Date indicated below. This document is subject to change without notice.

Release Date: January 1999

Description:

A Deskpro 4000 MMX computer may stop responding (lockup or hang) when trying to connect to another computer using IBM's Distributed Console Access Facility (DCAF).

DCAF

The IBM Distributed Console Access Facility (DCAF) product is a strategic tool for monitoring and/or controlling the display and keyboard/mouse input of remote personal computer workstations.

DCAF is part of the SystemView family, providing systems and network management solutions. IBM DCAF is a powerful tool for systems and network management, administration, and application Help Desk assistance, involving personal computer workstations distributed across Systems Network Architecture (SNA), TCP/IP, Novell IPX/SPX, and NetBIOS networks, and on SNA-connected NetBIOS LANs.

IBM DCAF provides the above functions for remote workstations running the following personal computer operating systems:

IBM OS/2
IBM PC-DOS and Microsoft DOS
Microsoft Windows
Microsoft Windows for Workgroups

Resolution:

Compaq has written a SoftPaq that corrects system lockups with DCAF and resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.

"S3 ViRGE/GX Video for OS/2 for Deskpro 4000 MMX," Version 1.03, Revision A (or later) is available on Compaq On-line (SoftPaq Number 5086). Use the following links to download the SoftPaq and the SoftPaq Instructions for Compaq Desktops.

Language	SoftPaq	Link
English (US)	SP5086 Instructions	ftp://ftp.compaq.com/pub/softpaq/sp5001-5500/sp5086.exe ftp://ftp.compaq.com/pub/softpaq/sp5001-5500/sp5086.txt

SoftPaq SP5086 may not be the latest version. Search for a later version using the following link.

http://www.compaq.com/support/files/desktops/us/index.html

Scope:

Deskpro 4000 MMX computers operating in an OS/2 environment with an S3 ViRGE video controller.

Family	Models
Deskpro 4000	6300MMX, 6266MMX, 6233MMX, 5233MMX, 5200MMX, 5166MMX

To determine whether your unit has the video controller supported by this driver, go to the OS/2 System, click on System Setup and then Selective Install. Verify adapter is correct next to the Primary Display check box.

Operating Systems Affected: OS/2

Subsystems Affected: Video

Third Party Products Affected: Distributed Console Access Facility (IBM)

Applicable SoftPaq Files: SP5086